Careers - Veterinary Receptionist

In addition to the Veterinary Nurse, Practice Manager and Animal Nursing Assistant, a Veterinary Receptionist is part of the essential practice staff team.

A Veterinary Receptionist is often the first person a new or existing client talks to on the telephone or sees when they visit their veterinary practice. Sometimes they need information or reassurance that their pet will receive the best care and attention.

The Veterinary Receptionist is therefore instrumental in creating the first impression in relation to the Veterinary Practice.

In addition to dealing with clients, Veterinary Receptionists can play a greater part of the practice team by dealing with financial aspects ie., invoices, payments etc, client records, and can assist the whole practice team and be a valuable team member.

Sometimes no training is required, and the veterinary practice provides in-house training however if somebody wanted to undergo external training there are several courses that could apply.

The BVNA Animal Nursing Assistant qualification includes a unit entitled 'Finance, Veterinary Reception and Administration'. Candidates can enrol on this course and undertake this specific unit, they do not have to continue to achieve the entire qualification. By undertaking and passing the multiple-choice examination successful candidates will be awarded a Unit of Achievement. If in the future, they want to progress they can then continue to undertake one or all three of the remaining units in order to gain the entire qualification.

It is not essential for candidates to be enrolled at college in order to undertake this specific unit, however there are approximately 30 colleges in the United Kingdom who do run the Animal Nursing Assistant qualification and if you would like further details of this or the Animal Nursing Assistant qualification, please visit the information in relation to Requirements or Training contained in this Career section of the website.

There are also other external courses in relation to a Veterinary Receptionist, Vetlink offer a course and you can find further details on this by visiting their website www.vetlink.co.uk.