FREE online CPD in association with the VDS
No one ever looks forward to dealing with a difficult situation at work and in everyday life, but inevitably, problems arise and at some time, it may be your turn to address them.
It's important that we learn to deal with difficult situations correctly as there are common mistakes veterinary professionals make when dealing with a disgruntled person, and a few simple actions can help ease the situation. 
A downloadable CD, being made available to BVNA members for free, is produced by the Veterinary Defence Society and provides you with the tools to handle these circumstances. You will learn how to sensitively tackle complaints & how to resolve difficult situations, helping make you feel more confident in the work place.