Congress FAQs!

Please find below some general information which we hope will be helpful to you regarding BVNA Congress. 

If you have any other questions please feel free to contact the BVNA office by calling 01279 408644 or email 


Venue Address

Telford International Centre, St Quentin Gate, Telford, Shropshire, TF3 4JH
Tel: 01952 281 500

The exhibition hall, along with lectures and workshops can easily be found all under one roof, with many hotels within a short walking distance.


The venue has FREE car parking for 1,500 vehicles, all within easy walking distance.  This is subject to availability.

Minibus Service

There is a free complimentary shuttle bus service available to delegates during the event, which will run from the Telford International Centre to the Ramada Hotel, Park Inn, Telford Central Train Station and the Telford University Campus.

The timetable will be available to view in the congress guide nearer to the event date and also displayed on the notice boards during the event.  Please click here to download the timetable.

Opening Times

Event Days


Lecture Programme


Friday 11 October 8:45 - 10:00 9:30 - 17:00 12:00 - 18:00
Saturday 12 October 8:15 - 10:00 9:00 - 16:45 8:30 - 17:00
Sunday 13 October 8:30 - 10:00 9:00 - 16:45 9:30 - 14:30

Delegate Packs

All delegates will receive a confirmation email once their registration is processed.

Nearer to the event date delegates will receive a final confirmation email, which will need to be presented at the registration desk upon arrival.  This will enable you to collect your badge, workshop and social tickets (if applicable), plus lanyard and delegate bag.


Delegates are welcome to use the venue's cloakroom facilities.  This will be offered throughout the event.  Please note that the venue does make a small charge for this facility.

SQP Points

If you are attending any SQP lectures and wish to claim the points that are available, please ensure you sign the register at the door of the lecture and provide your SQP number.

What if my employer wants to pay for my registration?

If your employer wishes to pay for your registration they can download a registration form and provide payment details or submit a cheque with this.

If your employer is registering 5 or more delegates please follow this link to find out more.

My employer has registered me but I want to buy a social/workshop ticket?

If you are already registered and wish to book workshop or social tickets, you can download a registration form and submit this with your payment details to

What if I want to cancel my registration?

A 50% refund is available for cancellations made prior to 1 September 2019, thereafter refunds will not be made on any cancellation.

Please email to request a refund in writing.